Upon receipt of the voicemail from Carolina Water Service this morning that many of you likely also received, I had a lengthy conversation with the Supervisor at Carolina Water Service trying to understand why we keep experiencing these interruptions to our water service. He explained that the culprit has and continues to be the new Niblock development sandwiched into Zemosa Acres. He says the issue is created by storm water runoff into Zemosa Acres from that development that keeps washing out utility lines in our area. They put rocks into the fill to protect the lines, but he says the water is so forceful, it keeps washing out around the lines and the line already has a crack since the Tuesday repair. That explains the low water pressure you’re likely experiencing this morning. He says that as much as they regretted having to interrupt service again so soon, failing to do so could result in a major blowout that would result in a more significant repair/interruption.
The same recommended protocols for preparing to re-introduce water to the inside of your home apply. For your convenience, here it is again.
Hopefully this is the last disruption we’ll have for a while. Best to all for a safe and happy holiday.
BEST PRACTICE AFTER OUTAGE: Anytime a service line is opened up where contaminants may be able to enter the system, when you turn on your water in your house, you may introduce muddy water with contaminants into the lines in your home and water heater and may also clog (or otherwise reduce the lifespan) of your water filters for your sink or ice maker. It is recommended that you first turn on one (or both) of your outdoor water spigots (if you have more than one) that services your home and let the water run until it is clear before turning on the water inside your home.
MESSAGE FROM CWS: Customers will experience periods of low pressure and or outages in the distribution system due to a water main repair in your area today. The water will be temporarily turned off at approximately 1:30 pm today. Barring no complications, water should be restored by approximately 3 pm. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. As a precautionary measure, once water is restored consumers boil all water used for human consumption (including, drinking, making ice, brushing teeth, washing dishes, and food preparation). As an alternative, bottled water may be used. The North Carolina Division of Water Resources Public Water Supply Section has been contacted concerning this event. Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.
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